Privacy Policy

At Wizard TV, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our premium IPTV services and visit our website. By accessing or using Wizard TV, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Wizard TV services, including:

a. Personal Information

This is information that can directly identify you. We collect it when you:

  • Create an account: Name, email address.
  • Make a purchase: Billing address. (Note: Payment details like credit card numbers are processed by secure third-party payment processors like PayPal, and we do not store full payment card details on our servers.)
  • Contact customer support: Any information you provide during your interactions with our support team.
  • Participate in surveys or promotions: Information you submit for these activities.

b. Usage and Device Information

We automatically collect certain information when you access and use our Wizard TV service, such as:

  • Device information: Type of device, operating system, unique device identifiers, mobile network information.
  • Usage data: IP address, browser type, pages visited, time spent on pages, search queries, streaming history (channels watched, VODs accessed), interaction with our service.
  • Location information: General geographical location derived from your IP address.

c. Cookies and Similar Technologies

  • We use cookies, web beacons, and similar technologies to enhance your experience, understand how you use our service, and remember your preferences. This helps us optimize our website and service delivery.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain the Wizard TV service: This includes processing your subscriptions, delivering content, and managing your account.
  • To improve and personalize your experience: Understanding your viewing habits helps us recommend content, customize your interface, and enhance service features.
  • For customer support: To respond to your inquiries, troubleshoot issues, and provide assistance related to your Wizard TV service.
  • For communication: Sending you important updates about your account, service changes, promotional offers, and newsletters (you can opt out of marketing communications).
  • For research and analysis: To understand user trends, measure the effectiveness of our content and features, and improve our business operations.
  • For security and fraud prevention: To protect Wizard TV and our users from fraudulent activities, unauthorized access, and other security threats.
  • For legal compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • With Service Providers: We work with trusted third-party service providers who assist us in operating our business (e.g., payment processors like PayPal, cloud hosting providers, customer support platforms, analytics providers). These providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit.
  • Access Controls: Limiting access to your personal information to authorized personnel only.
  • Secure Infrastructure: Storing data on secure servers with appropriate safeguards.
  • Regular Security Audits: Continuously monitoring our systems for vulnerabilities.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to provide the Wizard TV service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Objection/Restriction: Object to or request the restriction of processing your personal information.
  • Data Portability: Request a copy of your information in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. Children’s Privacy

Wizard TV is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]