Refund Policy

At Wizard TV, we are committed to providing a premium, reliable, and enjoyable IPTV experience. Your satisfaction is our priority. Please read our refund policy carefully to understand your options.

1. Refund Eligibility for Paid Subscriptions

Our refund policy for paid subscriptions is as follows:

  • Accidental Purchase: If you have made an accidental purchase of a paid Wizard TV subscription, you may be eligible for a full refund if you contact us within 24 hours of the purchase.
  • Unresolvable Technical Issues: In rare cases where you experience persistent and critical technical issues that prevent you from using the Wizard TV service as intended, and our 24/7 support team is unable to resolve these issues within 48 hours of your initial support request, you may be eligible for a refund.

Please Note:

  • Refunds are not provided for partial use of a subscription period (e.g., if you cancel a 3-month plan after 1 month of use). All paid subscriptions are for the full, non-divisible period purchased.

2. PayPal Payment & Buyer Protection

All Wizard TV payments are processed securely through PayPal. PayPal is a trusted payment platform that offers its own buyer protection program. While our refund policy outlines the terms under which Wizard TV issues refunds directly, PayPal’s buyer protection provides an additional layer of security for eligible transactions and can assist with disputes if a resolution cannot be reached directly with us. For details on PayPal’s buyer protection, please refer to their official website.

3. Non-Refundable Circumstances

A refund will generally not be granted under the following conditions:

  • If you violate our Terms of Service (e.g., account sharing beyond allowed connections, illegal use of the service).
  • If issues are due to your internet connection, device limitations, or incorrect setup not related to our service.
  • If you have already utilized a significant portion of the paid subscription period.
  • For any service disruption that is temporary and resolved by our support team.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team immediately at [email protected].
  2. Provide your full name, the email address associated with your Wizard TV account, and your subscription ID (if available).
  3. Clearly explain the reason for your refund request.
  4. If applicable, provide details of any technical issues and your interactions with our support team to resolve them.

5. Refund Processing

Once your refund request is received and approved based on the eligibility criteria above, your refund will be processed back to your original PayPal account within 5-10 business days. You will receive an email confirmation once the refund has been issued.

6. Changes to This Refund Policy

Wizard TV reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

7. Contact Us

For any questions regarding this Refund Policy or to initiate a refund request, please contact us:

Email: [email protected]